If for any reason you are not completely satisfied with your purchase, rest assured we have a 14-day money back guarantee from the date you received your skincare. The product will need to be in its original condition, unused and unopened.

Please email info@drncskin within the 14-day timeframe so that we can hear your concerns. We recommend that you return the product (and they will need to be returned) via registered post, and that you pre-pay all postage. You assume any risk of loss, theft, or damaged goods during transit, and therefore we advise you to insure your parcel. Dr Natasha Cook Ltd will not be responsible for any loss, theft, or damage in transit if you choose not to insure. If you’re returning an item that was part of a discounted set or bundle, you will not receive the full price of that individual item. Instead, the refund amount will be adjusted accordingly.

Please send returns to:

DR NATASHA COOK COSMECEUTICALS
c/- Darlinghurst Dermatology Skin & Laser Clinic
63 Burton Street
DARLINGHURST NSW 2010
AUSTRALIA

Once your returned product has returned to our warehouse, please allow 3-5 days for your refund to be processed internally. We’ll keep you informed along the way.

Standard Shipping
Free delivery on orders over $125.00, or $15.00 for all other orders.

Express Shipping
Flat rate of $15.00.

International Shipping
International parcels are shipped via International Express Courier Post as the preferred method. Shipping costs vary depending on the weight and destination of the order.

You’ll receive updates about your order directly via email, including a tracking link so you can monitor the status of your delivery.

If you place your order before 12pm (AEST) on a weekday it’ll be sent off to you on the same day.

(This excludes public holidays and periods of incredibly high demand. During these times it may take up to 48 hours for our warehouse to get your order prepared and sent on its way.)

If you’d like to update the postage details for your order, please email info@drncskin.com with your order number as soon as possible. We’ll do our best to assist you.

Please note, we are unable to cancel orders or add products once they have been processed.

If you’re getting an error message after attempting to apply the promo code, make sure you’ve checked the terms and conditions of use, that there are no extra spaces in your code, and that your cart is in fact eligible for this promo.

Still having issues? Send an email to info@drncskin.com and we’ll do our best to fix this for you

We’re so sorry you received a faulty product! Please reach out to our customer care team by emailing info@drncskin.com, and we’ll arrange for a replacement product to be sent your way ASAP.

If your order hasn’t arrived, or you believe it may have been lost or damaged in transit, please contact our customer care team by emailing info@drncskin.com, and we can look into it for you.

Absolutely. Just ensure that you enter the details of the person you are sending the gift to during the checkout process.

Our sample pack is designed to try all our most popular products, so that you can decide which of the products are right for you. For that reason, the sample pack is non-refundable. In the rare instance of an adverse reaction, please contact our customer care team.

Once you’ve added the products to your cart, proceed to ‘checkout’. In the checkout screen, you’ll see a box under your order summary labelled ‘discount code or gift card’. Enter your voucher code here and hit apply. It will automatically recalculate to include your discount and allow you to proceed with your purchase.

We’re sorry to see you go. You’ll see an option to unsubscribe at the bottom of the last email you received from us. You can click this link here to update your email preferences.

Our convenient subscription service allows you to schedule recurring deliveries for your drNC favourites, so you never have to worry about running out. Select your products to be packed and delivered every two, three, or four months.

Simply add your products to cart, and instead of opting for a ‘one-time purchase’, make sure you select ‘subscribe and save’ under the purchase options.

You can modify or cancel your subscription at any time. Just log in to your account to update your details.

Upon subscribing, you’ll enter your credit card details, and payment will be automatically deducted on the day each recurring delivery is processed and packed. You’ll also receive an upcoming payment reminder via email 3 days before your subscription is charged.

Being designed by a dermatologist, drNC has been created with the safety of all users in mind, including pregnant women.

There are a small number of people who share concerns around the use of Salicylic Acid during pregnancy and breastfeeding. We currently have three products which contain this ingredient: Concentrated Clarifier, Concentrated Micropeel, and Concentrated Micropeel.Rest assured, at this current time, there is no medical evidence to suggest that the quantities of Salicylic Acid used in our products pose any safety concerns. However, it is always best to share your concerns with a medical professional who is familiar with your personal health and pregnancy journey.