Standard Shipping
Free delivery on orders over $125.00, or $15.00 for all other orders.

Express Shipping
Flat rate of $15.00.

International Shipping
International parcels are shipped via International Express Courier Post as the preferred method. Shipping costs vary depending on the weight and destination of the order.

Majority of our products are available as samples and returns for skincare products are non-refundable. Certain returns may be assessed on a case-by case basis and only if the product is unused.

We always strive to ensure that you are happy with your purchase, but if you are unsure about a product prior to purchasing, we recommend trying the drNC Sample Pack to experience the formulations before committing to a full-size product. The Sample Pack is redeemable off your next purchase*.

To return an eligible unused product, please follow the steps below:

• Include a copy of your invoice with the returned unused item.
• The product must be unused and in its original condition.
• The return must be made within seven (7) days after receipt of the product.
• Please retain your postal or courier receipt when returning any goods. You or we may need to follow this up.

Once received, returns will be processed within 5 - 7 business days of receipt and a refund will be issued to the original form of payment.

All returns are subject to management discretion.

Please note, we will respond to all email enquiries within 7 business days.

Send returns to:

Dr Natasha Cook Cosmeceuticals

63 Burton St 

Darlinghurst NSW 2010

Telephone: 1800 814 669

info@drncskin.com

Our sample pack is designed to try all our most popular products, so that you can decide which of the products are right for you. For that reason, the sample pack is non-refundable. In the rare instance of an adverse reaction, please contact our customer care team.

Once your unused product has been received, returns will be processed within 5 - 7 business days of receipt and a refund will be issued to the original form of payment.

You’ll receive updates about your order directly via email, including a tracking link so you can monitor the status of your delivery.

We work to dispatch your order as quickly as possible. Orders are generally dispatched within 1–2 business days of being placed.

Once your order has been dispatched, you’ll receive an email with your tracking details.

If you’d like to update the postage details for your order, please email info@drncskin.com with your order number as soon as possible. We’ll do our best to assist you.

Please note, we are unable to cancel orders or add products once they have been processed.

If you’re getting an error message after attempting to apply the promo code, make sure you’ve checked the terms and conditions of use, that there are no extra spaces in your code, and that your cart is in fact eligible for this promo.

Still having issues? Send an email to info@drncskin.com and we’ll do our best to fix this for you.

We’re so sorry you received a faulty product! Please reach out to our customer care team by emailing info@drncskin.com, and we’ll arrange for a replacement product to be sent your way ASAP.

If your order hasn’t arrived, or you believe it may have been lost or damaged in transit, please contact Australia Post using your tracking number and/or email our customer care team at info@drncskin.com, and we can look into it for you.

Absolutely. Just ensure that you enter the details of the person you are sending the gift to during the checkout process.

Once you’ve added the products to your cart, proceed to ‘checkout’. In the checkout screen, you’ll see a box under your order summary labelled ‘discount code or gift card’. Enter your voucher code here and hit apply. It will automatically recalculate to include your discount and allow you to proceed with your purchase.

We’re sorry to see you go. You’ll see an option to unsubscribe at the bottom of the last email you received from us. You can click this link here to update your email preferences.

Our convenient subscription service allows you to schedule recurring deliveries for your drNC favourites, so you never have to worry about running out. Select your products to be packed and delivered every two, three, or four months.

Simply add your products to cart, and instead of opting for a ‘one-time purchase’, make sure you select ‘subscribe and save’ under the purchase options.

You can manage your subscription anytime through your customer account. Simply visit our Manage Your Subscription portal to view and update your subscription details.

Yes. You can manage your subscription through the customer portal, including making changes to your upcoming orders.

You can manage upcoming subscription orders through our customer portal. Simply log in to view your subscription and make any changes before your next order is processed.

You can cancel your subscription at any time through our customer portal. Log in to manage your subscription and follow the cancellation prompts.

Upon subscribing, you’ll enter your credit card details, and payment will be automatically deducted on the day each recurring delivery is processed and packed. You’ll also receive an upcoming payment reminder via email 3 days before your subscription is charged.

Being designed by a dermatologist, drNC has been created with the safety of all users in mind, including pregnant women.

There are a small number of people who share concerns around the use of Salicylic Acid during pregnancy and breastfeeding. We currently have two products which contain this ingredient: Concentrated Clarifier and Concentrated Micropeel. Rest assured, at this current time, there is no medical evidence to suggest that the quantities of Salicylic Acid used in our products pose any safety concerns. However, it is always best to share your concerns with a medical professional who is familiar with your personal health and pregnancy journey.