Purchased this back in March. Just opened it to find the pump does not work and cannot get product out. What do I do in this instance?
drNC FACESHIELD SPF 50 - INVISIBLE TINT
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65GM (2.29 OZ)
Limited-Time Offer | Receive a complimentary LipShield SPF 30 (valued at $33) with your FaceShield SPF 50 purchase. *Limit of 1 complimentary LipShield per transaction.
Protect. Prevent. Perfect.
This mineral, broad-spectrum sunscreen offers the highest protection against UVA/UVB, blue light and pollution.
More than simply sun protection, FACESHIELD TRUE 50 MINERAL SPF is also boosted with powerful anti-inflammatory Vitamin B3 and antioxidants Kakadu Plum and Vitamins C and E to repair DNA damage and protect against environmental ageing.
Free of parabens and chemical filters, it uses proven physical blockers Zinc and Titanium Dioxide in an elegant, hydrating formula (Vitamin B5 and Glycerin).
A sheer tint to prevent white cast and a matte finish. This product is tinted simply to offset the natural white cast of zinc rather than act as a colour corrector or foundation, like the CC+ Cream SPF 30.
Shake well before use, as pigments can occasionally disperse unevenly in mineral formulations.
Proudly Australian formulated, made & rigorously tested.
ACTIVE INGREDIENTS: Zinc Oxide 25%, Titanium Dioxide 3%. OTHER INGREDIENTS: Water, Caprylic/Capric Triglyceride, Isododecane, Butyloctyl Salicylate, Niacinamide, Ethylhexyl Methoxycrylene, Polyglyceryl-2 Dipolyhydroxystearate, Copernicia Cerifera (Carnauba) Wax (and) Oryza Sativa (rice) Bran Wax, Glycerin, Silica, Polyglyceryl-3 Diisostearate, Polyhydroxystearic Acid, Cetearyl Alcohol, Phenoxyethanol, Saccharide Isomerate, Sodium Sterol Glutamate, Ascorbyl Tetraisopalmitate, Magnesium Sulphate Heptahydrate, Sodium Chloride, Ethylhexylglycerin, Tocopherol Acetate, Terminalia Ferdinandiana Fruit Extract, Sodium Hyaluronate, Xanthan Gum, Disodium EDTA, C177492, C177491, C177499, Stearic Acid Alumina.
ACTIVE INGREDIENTS: Zinc Oxide 25%, Titanium Dioxide 3%. OTHER INGREDIENTS: Water, Caprylic/Capric Triglyceride, Isododecane, Butyloctyl Salicylate, Niacinamide, Ethylhexyl Methoxycrylene, Polyglyceryl-2 Dipolyhydroxystearate, Copernicia Cerifera (Carnauba) Wax (and) Oryza Sativa (rice) Bran Wax, Glycerin, Silica, Polyglyceryl-3 Diisostearate, Polyhydroxystearic Acid, Cetearyl Alcohol, Phenoxyethanol, Saccharide Isomerate, Sodium Sterol Glutamate, Ascorbyl Tetraisopalmitate, Magnesium Sulphate Heptahydrate, Sodium Chloride, Ethylhexylglycerin, Tocopherol Acetate, Terminalia Ferdinandiana Fruit Extract, Sodium Hyaluronate, Xanthan Gum, Disodium EDTA, C177492, C177491, C177499, Stearic Acid Alumina.
After cleansing and using your serum and moisturiser, shake product well before use, as pigments can occasionally disperse unevenly in mineral formulations. Apply FACESHIELD generously and evenly over your face, neck and any exposed skin on the chest and back of the hands, 20 minutes before going outside. Reapply every two hours for extended periods. Can be worn alone or under CONCENTRATED CC+ CREAM SPF30 or any foundation.
Patch test prior to use. Keep out of eyes but if eye contact occurs, flush with water and seek medical advice. For external use only. Keep out of reach of children. Store below 30°C.
After cleansing and using your serum and moisturiser, shake product well before use, as pigments can occasionally disperse unevenly in mineral formulations. Apply FACESHIELD generously and evenly over your face, neck and any exposed skin on the chest and back of the hands, 20 minutes before going outside. Reapply every two hours for extended periods. Can be worn alone or under CONCENTRATED CC+ CREAM SPF30 or any foundation.
Patch test prior to use. Keep out of eyes but if eye contact occurs, flush with water and seek medical advice. For external use only. Keep out of reach of children. Store below 30°C.
All drNC suncare products are rigorously tested at Australia's leading independent photobiology laboratory, the same laboratory CHOICE used in its 2025 investigations.
Unlike most brands, we also voluntarily re-test every TGA-listed production batch before it's released. This extra quality control step, which isn't required by the TGA, helps ensure every batch continues to meet the SPF 50 standard, giving you protection you can trust.
SPF You Can Trust.
All drNC suncare products are rigorously tested at Australia's leading independent photobiology laboratory, the same laboratory CHOICE used in its 2025 investigations.
Unlike most brands, we also voluntarily re-test every TGA-listed production batch before it's released. This extra quality control step, which isn't required by the TGA, helps ensure every batch continues to meet the SPF 50 standard, giving you protection you can trust.
SPF You Can Trust.
ACTIVE INGREDIENTS: Zinc Oxide 25%, Titanium Dioxide 3%. OTHER INGREDIENTS: Water, Caprylic/Capric Triglyceride, Isododecane, Butyloctyl Salicylate, Niacinamide, Ethylhexyl Methoxycrylene, Polyglyceryl-2 Dipolyhydroxystearate, Copernicia Cerifera (Carnauba) Wax (and) Oryza Sativa (rice) Bran Wax, Glycerin, Silica, Polyglyceryl-3 Diisostearate, Polyhydroxystearic Acid, Cetearyl Alcohol, Phenoxyethanol, Saccharide Isomerate, Sodium Sterol Glutamate, Ascorbyl Tetraisopalmitate, Magnesium Sulphate Heptahydrate, Sodium Chloride, Ethylhexylglycerin, Tocopherol Acetate, Terminalia Ferdinandiana Fruit Extract, Sodium Hyaluronate, Xanthan Gum, Disodium EDTA, C177492, C177491, C177499, Stearic Acid Alumina.
ACTIVE INGREDIENTS: Zinc Oxide 25%, Titanium Dioxide 3%. OTHER INGREDIENTS: Water, Caprylic/Capric Triglyceride, Isododecane, Butyloctyl Salicylate, Niacinamide, Ethylhexyl Methoxycrylene, Polyglyceryl-2 Dipolyhydroxystearate, Copernicia Cerifera (Carnauba) Wax (and) Oryza Sativa (rice) Bran Wax, Glycerin, Silica, Polyglyceryl-3 Diisostearate, Polyhydroxystearic Acid, Cetearyl Alcohol, Phenoxyethanol, Saccharide Isomerate, Sodium Sterol Glutamate, Ascorbyl Tetraisopalmitate, Magnesium Sulphate Heptahydrate, Sodium Chloride, Ethylhexylglycerin, Tocopherol Acetate, Terminalia Ferdinandiana Fruit Extract, Sodium Hyaluronate, Xanthan Gum, Disodium EDTA, C177492, C177491, C177499, Stearic Acid Alumina.
After cleansing and using your serum and moisturiser, shake product well before use, as pigments can occasionally disperse unevenly in mineral formulations. Apply FACESHIELD generously and evenly over your face, neck and any exposed skin on the chest and back of the hands, 20 minutes before going outside. Reapply every two hours for extended periods. Can be worn alone or under CONCENTRATED CC+ CREAM SPF30 or any foundation.
Patch test prior to use. Keep out of eyes but if eye contact occurs, flush with water and seek medical advice. For external use only. Keep out of reach of children. Store below 30°C.
After cleansing and using your serum and moisturiser, shake product well before use, as pigments can occasionally disperse unevenly in mineral formulations. Apply FACESHIELD generously and evenly over your face, neck and any exposed skin on the chest and back of the hands, 20 minutes before going outside. Reapply every two hours for extended periods. Can be worn alone or under CONCENTRATED CC+ CREAM SPF30 or any foundation.
Patch test prior to use. Keep out of eyes but if eye contact occurs, flush with water and seek medical advice. For external use only. Keep out of reach of children. Store below 30°C.
All drNC suncare products are rigorously tested at Australia's leading independent photobiology laboratory, the same laboratory CHOICE used in its 2025 investigations.
Unlike most brands, we also voluntarily re-test every TGA-listed production batch before it's released. This extra quality control step, which isn't required by the TGA, helps ensure every batch continues to meet the SPF 50 standard, giving you protection you can trust.
SPF You Can Trust.
All drNC suncare products are rigorously tested at Australia's leading independent photobiology laboratory, the same laboratory CHOICE used in its 2025 investigations.
Unlike most brands, we also voluntarily re-test every TGA-listed production batch before it's released. This extra quality control step, which isn't required by the TGA, helps ensure every batch continues to meet the SPF 50 standard, giving you protection you can trust.
SPF You Can Trust.
Overall rating: 4.4 / 5 from 152 reviews.
Purchased this back in March. Just opened it to find the pump does not work and cannot get product out. What do I do in this instance?
Christina H. 2/5 Verified
drNC FACESHIELD SPF 50 - INVISIBLE TINT
Store owner replied: Hi Christina, apologies for the inconvenience. Our Suncare is packaged in Australian airless pump bottles, which means there is no tube, rather the product is pumped up from the base of the bottle and is moved up by pressure. It might have been that there was a small air bubble from manufacture and that needed to be pumped out. Once you put the lid back on there will be a lot of excess air that has been added to the bottle and this will need to be pumped out, this could be about 40 pumps but once you start to see the product disperse, it shouldn't happen again 🤍
The best face sun cream ever. Has lots of good things in it for your skin . Don’t leave home without it
Debra G. 5/5 Verified
The most amazing sunscreen ever!!!!!
Gabrielle E. 5/5 Verified
So happy I tried this product as there are so many out there. Faceshield true 50 invisible tint is superior. It glides on skin and doesn’t feel oily or leave white streaks. I love that it doesn’t irritate my eyes.
Drita S. 5/5 Verified
It’s a very nice sunscreen, fantastic for my sensitive skin and covers me very well throughout the day!
Inez F. 5/5 Verified
So excited to try this out on hot days , my daughter loves it .
Diane W. 4/5 Verified
Easy to apply & it looks very natural once on the skin. It definitely blocks out the UV rays and I feel very confident wearing it.
Leonie W. 4/5 Verified
Probably THE best, 'non-greasy' sunscreen I've ever used! I was recently on a 14hr day shoot outside, in the NT, and it didn't budge or melt off - I figured this would be the real test for it, and it passed with flying colours! I also love the way it sits under foundation for day-to-day wear, as in the past i've never liked to wear both at once as the sunscreen normally makes it greasy but this was super matt and dry and is the perfect base. I also wear it under the CC cream meaning I'm really doubling up on my sunscreen strength I finally feel like I've found the perfect sunscreen for Aussie weather and its well worth the price tag, nothing compares in qulaity
Helen M. 5/5 Verified
Absolutely obsessed with DRNC! After the sunscreen debacle I only want to use DRNC sunscreen as I know it’s the best
Katelyn R. 5/5 Verified
dr.NC FACESHEILD TRUE 50 - 100% MINERAL SPF 50 INVISIBLE TINT
First of all it was a good bargain!! Amazing stuff. It doesn’t burn or irritate my eyes as the one I was using. Good on skin and makes me glow while giving me a great protection. Love it! Love it!!❤️ Danielle P
Danielle P. 5/5 Verified
It's not perfect but it's very close. Very difficult to find a perfect sunscreen but this one ticks most boxes. It's light, doesn't sting your eyes, isn't a toxic chemical cocktail like the ones in stores, blends in well into guy face skin and doesn't have that annoying sunscreen smell. Also love how it has a matt finish and without a heavy look on your face. Downside is it still does look like you have something on your face unless you use a super tiny amount. However for protection you need use a decent amount hence it starts looking like make-up especially on male faces. Also doesn't have the Australian Licence number on packaging which sunscreens should have to give consumers confidence regarding its claimed protection. Aside from these things, it's still the best sunscreen on the market here in Australia and will recommend it to friends. It also works well with the cc cream from the same range if you want to add bronzing colour to your face after using the sunscreen so you don't look pasty if you have very light skin like me.
Roberto T. 4/5 Verified
I wear it daily and my skin is so happy to have that extra protection when on the harbour.
Leasha J. 5/5 Verified
Whilst your product is fabulous the container it in packages in is terrible. I took a new tube in holidays brand new took well over a hundred pumps to get the cream out. I had a few days of getting it out easily before it required multiple pumps again and on my 18 day holiday there have been times I can’t get any out no matter how many pumps I do. I can’t get any lid off to get the sunscreen out in a different way. A simple tube would not have this problem. Perhaps my pump was faulty but for $80 worth of sunscreen I can only seem to use about $20.00 worth.
Carmen T. 3/5 Verified
drNC FACESHIELD SPF 50 - INVISIBLE TINT
Store owner replied: Hi Carmen, we’re really pleased to hear you love the FaceShield formulation. However, we’re really sorry to hear about your experience with the packaging. Our team has reached out to you directly to help resolve the issue. Team drNC 🖤
Application is something I am most unhappy with! Is it meant to be hard to pump from the container ? I have a huge problem with getting it out.
Kaye C. 3/5 Verified
drNC FACESHIELD SPF 50 - SHEER MATTE FINISH
Store owner replied: Hi Kaye, we have sent you a direct email to assist with using FaceShield 🖤
FaceShield OG will always be a favourite. The sheer, subtle tint gives my skin the lift it needs, and layered over my drNC AM routine, my skin starts every day feeling healthy, radiant and most importantly, protected with SPF 50 🫶
Jemma S. 5/5
Love FaceShield Matte SPF 50! It’s lightweight, absorbs beautifully, and leaves my skin with a smooth matte finish without any white cast. It provides great protection while feeling comfortable and hydrating — the perfect everyday mineral sunscreen.
Peta 5/5
I love this sunscreen, especially when I’m looking for a matte finish. It feels comfortable on the skin, works beautifully on its own, and also layers really well under makeup. Highly recommend!
Emily 5/5
I love that this works as both a sunscreen and a foundation. It goes on really easily and the texture is super thin, so it never looks heavy or cakey on my skin. The matte finish keeps everything looking smooth, and the hint of colour gives me a nice, even complexion without feeling like I’m wearing full makeup. It’s lightweight, comfortable, and the fact that it’s SPF 50+ makes me feel properly protected throughout the day.
Jenny G. 5/5 Verified
Unfortunately the shade of colour was much too dark for very fair skin like mine. A suggestion might be to have 3 different shades light, medium & dark.
Susan P. 1/5 Verified
drNC FACESHIELD SPF 50 - SHEER MATTE FINISH
Store owner replied: Hi Susan, thank you for your feedback. Just as a reference this product is designed to be a universal sheer tint, not colour correction as per its description. We have colour correction SPF products called the Concentrated CC+ Cream SPF 30 which are also mineral based SPF and come in 4 different tones. We can send you a sample if you would like, perhaps the Ivory or Light. Let us know if we can assist. Team drNC 🖤
I’ve tried so many mineral sunscreen that feel greasy going on & leave that heavy greasy texture all day, this sunscreen is the complete opposite with a very elegant formula, a tint that blends nicely & the added benefit of active ingredients!
Bonita P. 5/5 Verified
Too tinted
Tania T. 1/5 Verified
Really loved the shade and coverage!
Victoria H. 5/5 Verified
I love the subtle tint in this SPF 50, it gives me a slight glow but not too much tint as I'm quite pale. The best part about it...I know and trust that I am covered from UVA, UVB and environmental damage 🖤 especially with all the recent product recalls the past 6 months.
Gemma S. 5/5 Verified
After trying a sample of drNC Faceshield SPF50 I was hooked. There's so many things I love about this product; its non greasy, doesn't leave a white look, wears great under foundation and gives me confidence knowing my face is protected when I'm outdoors.
Marilyn B. 5/5 Verified
drNC FACESHIELD SPF 50 - INVISIBLE MATTE FINISH
Store owner replied: 😍 Thank you for sharing Marilyn x
I purchased two products one is too light and the other is darker but not quite right
Dianne G. 4/5 Verified
drNC FACESHIELD SPF 50 - INVISIBLE MATTE FINISH
Store owner replied: Hi Dianne, we have just emailed you directly :)
this is such an amazing quality sunscreen. Doesn't leave my skin feeling yuk and heavy.
Bianca W. 5/5 Verified
drNC FACESHIELD SPF 50 - INVISIBLE MATTE FINISH
Store owner replied: ☺️ Thank you for sharing Bianca, we're so pleased to hear x
Loved the matt finish and the tint, bit did not like the feel of it on my face unfortunately.
Monik K. 4/5 Verified
This is a new product for me, so results TBD!! Feels a bit heavier than my normal SPF, and find it takes effort to cleanse away. 🤔
Jan Marie J. 4/5 Verified
Adore the unique colour. Goes on so beautifully. Love love love
Suzette R. 5/5 Verified
drNC FACESHIELD SPF 50 - INVISIBLE TINT
Store owner replied: Thank you for sharing Suzette ☺️
Love the colour. Gives great coverage!
Kali K. 5/5 Verified
Really good except the tint is too dark!
Nick L. 3/5 Verified
drNC FACESHIELD TRUE 50 INVISIBLE TINT
Store owner replied: Hi Nick, thanks for sharing! Making a universal true SPF 50 mineral only is hard to make but we are getting there and think you will love our new non tinted sunscreen which is getting released to market very soon - watch this space 🙌🏻
Beautiful product
Matt L. 5/5 Verified
I love this product the texture and the look is amazing! I’ve used so many tinted SPF’s and this is by far the best!!
Maz C. 5/5 Verified
I ordered the Faceshield invisible tint as it was combined with the offer of a free lipshield SPF. UnfortunatelyI did not receive the lipshield SPF, and my email about this was ignored and I had no response. The face shield SPF is good, it is quite a dark tint but it blends into your skin. It is a thick creme, and I thin it out with a bit of a moisturiser to make application easier. Not sure if you are supposed to do that :)) I do like it, but not sure if I would buy again.
M J. 4/5 Verified
drNC FACESHIELD SPF 50 - INVISIBLE TINT
Store owner replied: Hello, thanks for the review. I can see you ordered the FaceShield on it's own and not the limited time duo. We can send a LipShield to you, I will arrange with the team. Yes, you can use the Moisturiser as a primer right before applying FaceShield :)
Love it! 😍
Zena E. 5/5 Verified
Fantastic product
Deborah W. 5/5 Verified
Love this and wear it every single day!!
Jodie H. 5/5 Verified
It comes off on my clothes - Almost as bad as wearing a foundation - I am sadly not impressed. Doesn’t work for hot and humid climates at all.
Koryn H. 1/5 Verified
drNC FACESHIELD TRUE 50 INVISIBLE TINT
Store owner replied: Hi Koryn, thank you for your feedback and we’re sorry to hear the product wasn’t the right fit for you. Our formula includes added skincare actives and is 100% mineral, so it naturally has a different texture compared to purely chemical sunscreen formulas. This is part of what allows it to deliver both high-level protection and long-term skin benefits.
This product is saving my face, neck and hands- especially when driving.
Leah B. 5/5 Verified
Product itself is good however the tube seems to be missing the to be able to pump the product out. I have to twist the lid off each time to get anything out. Very messy. Dissapointing
Catherine C. 3/5 Verified
drNC FACESHIELD TRUE 50 INVISIBLE TINT
Store owner replied: Hi Catherine, thanks for the review. Our SPF packaging are airless pumps, meaning the product is pumped up from the base and moved by pressure. With the lid now been taken off it will likely need quite a few pumps to get the excess air back out (anywhere up to 40). Once the product starts to come out again it’s good to go and shouldn't happen again :)